Job description

Purpose of Position

To handle incoming calls from clients and SSI associates and to work SSRs providing problem analysis to resolution.

Essential Functions

• Handles incoming calls from clients and SSI associates.
• Works SSRs:
• Provides problem analysis and resolution
• Notes actions/tasks and routes SSRs to other internal groups
• Coordinates with other internal groups for problem/SSR resolution
• Provides backup for, or additional coverage to the Operations team, which may include some evening hours per week or weekend.
• Attends training/meetings as scheduled.
• Acts as a positive role model in all aspects of professional performance.
• Observes safety procedures and personnel policies.

Marginal Functions

• Other duties as assigned.

Skills, Knowledge, and Abilities

• Must have working knowledge with SSI billing product suites.
• Must exhibit functional knowledge of Microsoft Office.
• Must possess effective analytical skills.
• Must be able to interact cordially and productively with co-workers in a team environment.
• Ability to handle multiple tasks effectively.
• Ability to work under pressure and to prioritize.
• Must possess excellent organizational skills.
• Must be able to proficiently read and write in English.
• Must possess effective communications skills with ability to handle difficult situations.
• Must be able to make independent judgment decisions with minimal supervision.
• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
• Must be able to lift up to 10 lbs. occasionally.
• Must be able to sit for prolonged periods of time and to move around the building and elsewhere occasionally.
• Must be able to travel by automobile or airplane overnight occasionally.

Security Roles and Responsibilities

• Implement and act in accordance with the organization's information security policies;
• Protect assets from unauthorized access, disclosure, modification, destruction or interference;
• Execute particular security processes or activities;
• Ensure responsibility is assigned to the individual for actions taken; and
• Report security events or potential events or other security risks to the InfoSec department.

Experience and Education Requirements

• High School Diploma required. Bachelors Degree in related field preferred.
• Experience with DOS, Windows, and Microsoft Office products. Prior client training or client service experience required.
• 0-2 years healthcare operation and billing experience preferred.

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Job Type: Full-time

Pay: From $18.26 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• healthcare operation and billing: 1 year (Preferred)

Work Location: Hybrid remote in Mobile, AL 36609

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