Are you passionate about delivering excellent customer service? Us too!

We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business environment.

You’ll work directly with our clients (other companies) and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.

Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com . While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

Additionally, our positions come with CSC’s competitive benefits and incentives.

Some of the tasks you will be responsible for:

• Manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands
• Build and maintain client relationships by understanding the unique needs of each client
• Be a trusted partner for your clients by understanding their portfolios and communicating industry changes and new product offerings
• Own, answer, and resolve varied inquiries from clients such as order requests, invoicing questions, and research inquiries
• Respond promptly to client inquiries via multiple communication channels such as chat, telephone, and email
• Assist other teams within DBS with brand launches, problem-solving, and troubleshooting as needed
• Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support

What technical skills, experience, and qualifications do you need?

• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
• Previous experience of producing quality results with high attention to detail
• Ability to be direct, open, and honest when communicating with clients and co-workers
• Bilingual skills are a plus

What You Can Expect from Us

Our business is exciting, ever-changing, and highly focused on created the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
• An on-team mentor to provide additional day to day support during your onboarding
• Collaborative team environment
• Supportive leaders committed to your professional development and growth
• Complimentary access to LinkedIn Learning, monthly job-related recurrent training, and more
• Flexibility for our employees by offering a hybrid work schedule
• A clear vision, mission and values centered around our promise to provide world class service to our clients

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