Job description

About us

PFS Group is a medium business in Cincinnati, OH 93711. We are creative, professional, challenging and our goal is to assist patients resolve their hospital billing as they complete their healthcare experience..

Our work environment includes:

• Modern office setting
• Safe work environment
• On-the-job training

Client Support Representative –

This Client Support Representative will work on-site in the TriHealth hospital business office and provides administrative support to the team at our corporate headquarters in Houston, Texas. In this role you will serve as the primary communication between the client hospital and PFS Group while maintaining the highest level of efficiency, confidentiality and professionalism. Duties may include detailed patient account/payment research, certain clerical functions, and meeting with patients that come to the facility for help understand their account(s) better.

A Self-motivated team player, you may be just the person we are looking for. Team Work, Dependability, Motivation and Ethics are an integral part of all positions with PFS Group. Working knowledge of FDCPA, FCRA and HIPAA are helpful but not required.

Qualified Candidates Should Possess:

• At least one year patient accounting experience in a Hospital based business office setting preferred.
• Experience with MS Word and Excel
• Excellent written, oral, and listening communication skills
• High School diploma or General Education Degree (GED) and some college preferred.
• Able to type at least 40 words per minute.
• Possess basic mathematical skills
• Ability to apply good judgment in dealing with problem solving and carrying out directives
• Ability to uphold highest level of confidentiality and professionalism
• Desire to work in a team environment
• Ability to self-motivate

All candidates will be required to undergo a pre-employment drug screen and a national background check.

PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, (ZayZoon option available!) medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us! Please submit your resume and salary requirements and/or salary history for consideration.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
All associates are required to wear a mask in common areas and must present a Negative Covid test 7 days prior to their start and a fully vaccinated, Covid Vaccine card.

Work Location: One location

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