ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSAudiology group, the largest manufacturer of hearing aids with 12,500 colleagues in 130 countries, passionate about helping millions of people regain and benefit from the miracle of hearing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contributes to meeting or exceeding US Retail budget by increasing demand , recapturing lost opportunities and retaining current clients.
  
• Provides OTC consultation to prospects/clients received via ECommerce site and other sources. Schedules HAES or directs clients to purchase OTC via website.
• Utilzes TNS, Returns and other lists/leads to book opportunity appointments and resolve objections concerning price, product or staff. Consults with client , explains hearing loss and hearing aid options.
• Records notes for every client interaction and communicates with center staff all relevent information in a friendly and cooperative manner.
• Communicates effectively via telephone, text and/or email with clients and potential clients. Follows up with every appointment booked and records results.
• Assists clients or prospects at the request of management , Client Support , Marketing Dept. or other.
• Promotes our trial program, auditory simulation, same day fits and any current discounts/promotions.
• Offers telehealth services when warranted and in approved states.
• Maintains advanced knowledge of hearing loss, hearing instruments, pricing, promotions and aural rehabilitation process.
• Excercises confidentiality as it relates to all business and patient information. Communicates respectfully with all other WSA employees.

REQUIREMENTS:

• Experience interacting with customers/clients as a hearing aid specialist or audiologist.
• Expert level knowledge of hearing loss, hearing aids and aural rehabilitation.
• Passion for impacting client's lives through better hearing.
• Expertly skilled at overcoming objections and providing solutions.
• Open to recommending any product that will improve hearing , including OTC devices.
• Comfortable recommnending/discussing hearing aids in situations where limited audiometric information is present.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently to maximize productivity
• Experience with Basic Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.
• Experience with Basic Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).
• Must have Active Hearing Aid Specialist License or Dispensing Audiologist license .
• 1-2 years of experience
• Expected Travel Days-Light: 1 - 10 days

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives
  

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.