Job description
Overview:
At Clicklane, we aim to deliver more than just a car- we deliver a total experience!
Clicklane is the first Online Car Ownership platform that allows the purchase, maintenance, and resale of New and Used vehicles.
Where the rubber meets the road- literally- is with YOU! We are exclusively looking for candidates that want to change how the consumer perceives the car ownership experience, starting with the purchase.
We'll call you a Delivery Specialist, but you're really a Concierge. A Master of Moments. A Facilitator of First Impressions. You'll be joining an elite team of like-minded individuals that are focused on Guest Experience, career growth, work-life balance, and the guiding vision of changing the face of the automotive industry.
Does this sound like you? Apply with us today!
This position will be located in the greater Dallas/Ft.Worth area. Extremely competitive hourly rate! Benefits:
At Clicklane, we aim to deliver more than just a car- we deliver a total experience!
Clicklane is the first Online Car Ownership platform that allows the purchase, maintenance, and resale of New and Used vehicles.
Where the rubber meets the road- literally- is with YOU! We are exclusively looking for candidates that want to change how the consumer perceives the car ownership experience, starting with the purchase.
We are looking for someone that believes every interaction should be the highlight of that customer's day, and that every step in the process should be a memorable, white-glove experience!
We'll call you a Delivery Specialist, but you're really a Concierge. A Master of Moments. A Facilitator of First Impressions. You'll be joining an elite team of like-minded individuals that are focused on Guest Experience, career growth, work-life balance, and the guiding vision of changing the face of the automotive industry.
Does this sound like you? Apply with us today!
This position will be located in the greater Dallas/Ft.Worth area. Extremely competitive hourly rate!
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Guest centric focused, technology savvy individual that is responsible for creating a “wow” delivery experience. Delivery Specialist completes all order paperwork and ensures that guest has a complete understanding of all features and capabilities of the vehicle. Provides seamless introduction to the online service scheduling options and total ownership experience.
- Receives “digital deal jacket” from Ownership Desk and initiates delivery process
- Prints all order paperwork and flags for any remaining guest signatures. Understands all financial and vehicle protection products offered and can answer questions on financing as well as protection products
- Locates the vehicle selected by guest. Prepares for delivery by locating keys, books and get ready
- Prepares vehicle for delivery by filling with gas and delivering to the detail department for clean for delivery
- Provides quality control after each clean for delivery to ensure guest satisfaction
- Logs any issues with unsatisfactory condition of the vehicle
- Explains all vehicle features, sets up applicable OEM system link, and configures all personalized settings including radio stations, navigation, Apple CarPlay and seating preferences
- Provides guest with a “who to contact” list including Collision Center, Finance, GM and VOM
- Performs follow-up on day 3 and requests a Google Review from Guest
- Greets guest upon arrival for first service appointment and conducts “Encore Delivery” of recently purchased vehicle
- Completes applicable OEM Product Certification
- Assists with ensuring detailed and consistent photo and video process for all retail-ready vehicles, including 360 shooting and feature/damage tagging
- Coordinates and performs Encore Delivery at set time within 2 weeks of sale
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Proficient with Microsoft Office Suite or related software
- Must be at least 18 years of age
- Must be able to pass pre-screening exams (background and drug screen)
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