CLERK - SPORTSBOOK
Full Time
Atlantic City, NJ 08401
Posted
Job description
Overview:
We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries. We have recently created a Sports Wagering division to leverage our brand reach and considerable resources to extend our presence. We are looking for a well-rounded individual with experience in the sports wagering/casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as one of our dedicated Sportsbook Agents. This role will report to the Retail Sportsbook Director and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Sportsbook and its related products
Responsibilities:
- Record wager requests from patrons and input them into the wagering system
- Manage a cash drawer for taking wagers and making payouts and reconcile this drawer
- Commit to detecting and advising customers at risk of potential responsible gaming issues
- Effectively communicate T’s & C’s to customers regarding wagering rules and policy’s
- Promote and educate patrons on the availability of all sports related products and wager types
- Must be available to worked varied schedules. Shifts will be at varying hours of the day and night, 7 days per week, 52 weeks per year
- Must hold or be able to obtain a Casino Employee Registration from the NJ DGE
- Excellent command of the English language
- Competent working knowledge of MS Office applications
- Advanced knowledge of online and/or brick and mortar casino and sports book operations not a requirement, but a plus!
- Self-driven team players looking to create/follow a career path within the company
- Capable of working efficiently in a high volume work environment
- Knowledgeable with Sports wagering terminology
- Possess excellent customer service/support skills
- Experienced in troubleshooting and triaging complicated matters related to player inquiries
- Proficient experience using computers and navigating software systems
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