Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Tour III: 4:00pm - 12:00am

(PROVISIONAL APPOINTMENT)

PURPOSE OF POSITION

The Clerical Associate Ill plays an integral role in managing the flow of information in the Emergency Department, and are often times the first point of contact for patients and likewise their families. They perform general clerical duties, control chart flow, and assist with other clerical duties in the E.D. clinical staff with timely coordination of emergency care between the E.D. medical staff and E.D. nursing staff. Under the supervision of the Coordinating Manager and the Associate Director, perform the daily operational and functional activities of the assigned clerical area. They may supervise Clerical lls when called to do so.

AREAS OF RESPONSIBILITIES

All areas of the Emergency Medicine Department

SUMMARY OF DUTIES AND RESPONSIBILITIES

Under the supervision of the Coordinating Manager and Associate Director, perform the daily operational and functional activities of the assigned clerical area. These responsibilities include, but are not limited to:

• Registers patients according to department's work flow, ensuring proper insurance verification, and greets all customers in a professional, friendly manner and assist patients and their relatives. This includes demographic collection, insurance information, MSPQ and CoPay collections.
• Works closely with Team members including medical staff, ancillary staff, nursing staff and other internal and external customers. Maintains positive relationships with all customers (e.g. patients, significant others, physicians, nurses and associates).
• Prepares charts for patients including the following sheets: Trauma Flow Form, Physician Order, Death Certificate, Moderate Sedation Flow Form, Patient Property Form, Restraint Flow Sheet, etc.
• Labels each sheet/item in the medical record correctly for each patient.
• Screens charts for completeness, ensuring that all registration documents are properly completed and signed.
• Answers and manages telephone calls and intercom, relaying information to the appropriate personnel on the Unit.
• Correctly scans patient requisitions into the computer system as necessary (EKG, Respiratory Therapy, Radiology, etc.).
• Secures records from previous admissions and or E.D. visit(s) as necessary.
• Maintains an adequate supply of physician and nursing forms, patient information and release forms.
• Prepares charts for transfer, admission, discharge, and making copies when necessary.
• Schedules all appointment referrals.
• Scan charts daily.
• Filing medical reports, treatments and feeding it into the computer system.
• Sends out the ALL PAGE whenever a code is called in the E.D.
• Communicates with medical staff, other departments and outside agencies while maintaining confidentiality.
• Assisting Law Enforcement personnel with information of victims of accidents, violence and terrorist acts, when appropriate to do so.
• Ensures adherence to proper infection control, OSHA and safety standards.
• Operates the copier, performs minor trouble shooting and requesting service when machines need more than routine maintenance/attention.
• Provide coverage for 0.5 Rest Period and 1 Hour lunch break without disrupting the work flow.
• Directs visitors to the patients' rooms as needed.
• In the Observation Unit, maintains the medical records on the patients in the Unit.
• Arranges for Transportation as necessary.
• Supervises Clerical Associate lls when called to do so.
• Performs other related duties as assigned.

1. A four-year High School Diploma or its educational equivalent and one year of
satisfactory clerical experience.

Skills Requirement:
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per
minute.

• Attention to detail
• Excellent Customer Service Skills
• Willingness to perform repetitive or routing work
• Critical thinking skills
• Copier, Fax, PC
• Microsoft Office, EPIC, Webterm, iMRN.
• Computer and Typing skills are essential.
• One to Two years experience as a receptionist or clerk in a hospital or in a fast-paced health care setting, preferably an Emergency Medicine Department.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs