JOB TITLE: CENTER STORE CUSTOMER SERVICE CLERK REPORTS TO: ASST. CENTER STORE MANAGER

Center Store Customer Service Clerk Summary

I measure my success as a Center Store Customer Service Clerk by the following:

• I strive daily to exceed my customers’ expectations by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with a lasting positive last impression. I know by following the Reasor’s Service Model, I do make a difference.

• I respect my customer, and those I work with, and this empowers me to do my very best to deliver a quality customer experience for each customer, and to assist those I work with in doing the same.

• My fellow employees and I work to ensure that our department meets the high standards set out for us, and that we deliver on every aspect of the Reasor’s Value Proposition daily.

• I follow the grocery department’s merchandising plans and standards so that my customer will find what they are looking for with ease and will be excited and delighted by all the other possibilities available to them.

• I support grocery department cleaning standards by following company and food safety guidelines and using only approved equipment and cleaning chemicals for cleaning procedures within the department.

• My fellow employees and I follow the Reasor’s policies and procedures as we go about our daily tasks knowing that this creates a safe and secure place to work and shop.

• My safety, my customer’s safety, and the safety of those I work with is my first responsibility, and by following the procedures in place, and using the training provided, I go about my daily business mindful I have control over my safety and the safety of others.

• I am mindful that the equipment and tools that I use to perform my job are to be used properly and only after proper training. That used improperly, I am a danger to myself, those I work with and possibly my customer.

• I execute Standard Operating Procedures (SOPs)

• I execute all other job duties as assigned

Center Store Customer Service Clerk: What I Do, How I Do It, and Why I Do It

As a Center Store Customer Service Clerk, this is what I do:

Grocery Department Operations - I support and follow all Standard Operating Procedures (SOPs) that support grocery department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.

Replenishment & Inventory Procedures - I support and follow replenishment and inventory Standard Operating Procedures (SOPs) including ordering, replenishment, receiving, invoicing, and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.

Merchandising and Sales Floor Standards – I support and follow merchandising and sales floor Standard Operating Procedures (SOPs) including proper stocking, rotation, signing, setting, and maintaining displays, sampling, and overall department zoning procedures.

As a Center Store Customer Service Clerk, this is how I do it:

Team Champion - Builds teamwork and collaboration. Holds a "no task is beneath me" attitude and steps up whenever needed - within and outside of one's department.

Standards and Ownership - Produces high quality products and services in a timely manner through application of our procedures and processes. Takes ownership of actions, decisions, performance, and results in ways that earn the respect of others.

Continuous Learning and Curiosity - Finds and acts on opportunities to learn that further one's own success and that of Reasor's. Acts with optimism and a drive to make today better than yesterday.

As a Center Store Customer Service Clerk, this is why I do it:

Intense Customer Care and Reasor’s Ambassador - Anticipates customer needs and adds value to their experience. Teaches, coaches, and leads others in ways that consistently deliver a personalized and loyalty-building customer experience. Acts as an ambassador for Reasor's by sharing a passion for what we do, consistently living our values and beliefs, and encouraging others to do the same.

Supporting Reasor’s Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Reasor’s Mission Statement, “Depend on us to be the best place to work and shop.”

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent preferred.

• Ability to work a flexible schedule including evenings, weekends and holidays as needed.

• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.

• Ability to interpret, understand and follow instructions.

• Ability to complete tasks in a timely manner.

• Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.

• Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching, and twisting with or without bearing weight. Occasionally required to squat, kneel, and climb.

• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping, and turning.

• Stands and/or walks continuously throughout shift.

• Visually locates merchandise and other objects, as well as verifies information, often in small print.

• May be exposed to all weather conditions (hot, cold, rain, snow, ice, and wind) as well as, inside work with variations in heat, cold, dust and humidity.

• May be exposed to cleaning solvents or other chemicals.

• May be exposed to latex, eggs, nuts, soy, and wheat.

• Employment at Reasor’s may be contingent upon completion and our evaluation of a personality assessment, drug screen, employment reference check and criminal background check.

Days, Nights, Wknds. Holiday