Location: Department #478 1626 Oak Street La Crosse , WI 54603
Requisition: 166651
Pay Grade: Non-Exempt Salary Structure
Shift: Daytime
Education Experience: High School Diploma/GED
Employment Experience: Less than 1 year

ENTERPRISE RISK

Full-Time Claims Specialist – Enterprise Risk #478: Our Claims team is looking to add a Claims Specialist to the team! While best known for our product and service offerings to our 8 million retail guests each week throughout Wisconsin, Minnesota, Michigan, Illinois and Iowa, a lesser-known fact is beautiful that La Crosse, WI is home to our ever expanding 140+ acre support campus. Our La Crosse Campus includes a wide variety of production facilities, distribution center, truck maintenance facility, transportation/logistics, store construction, fuel trading, sales, and pretty much every support department you can imagine a 36,000-co-worker strong organization would have.

What you’ll be doing…

As a Claims Specialist you will be responsible for determining legal liability for property damage done by either guests, Kwik Trip drivers, or vendors.

Responsibilities Include:

• 
  Provide quality guest service to all Kwik Trip guests
• Processing of low to moderate property damage, auto and General Liability claims
• Contact guests to gather information and assess the severity of liability, property, and vehicle claims
• Work with store coworkers to gather information on various types of incidents
• Work with the Production Departments to resolve a guest’s inquiry related to products

Qualifications: The Claims Specialist must be able to provide excellent Guest Service! Possess a positive attitude, be self-motivated; dependable and adaptable, understanding of collection laws and regulations; ability to run a ten key adding machine; ability to work independently and as a team; excellent phone skills since a significant amount of time will be spent on the phone assisting guests, claimants, and insurance companies; demonstrate high level of confidentiality and customer service; exercise sound judgment within company guidelines; strong data entry and organizational skills; strong written and oral communication skills; ability to collect, analyze and interpret information into meaningful results; meet deadlines; prioritize and manage multiple tasks; prepare, process and analyze reports; willingness to learn and perform additional responsibilities; proficient in Microsoft Word and Excel and a working knowledge of other Microsoft Office products; ability to read, understand and interpret numbers. Prior claims handling experience is a plus but not needed to qualify for this position.

Work Schedule: Typically, Monday through Friday, daytime hours. However, may be asked to work some Saturdays, no more than 2 per month.

Pay Grade: Non-Exempt Salary Structure
Function: Admin - Clerical; Customer Service; Entry Level; General Business; Other; Research
Referral Bonus Program Reward Amount (if eligible): $100.00