Claims Representative

Full Time
Overland Park, KS 66211
Posted
Job description
Company Details:
Intrepid Direct Insurance is a direct-to-consumer commercial insurance provider for auto aftermarket, fitness, and restaurant franchise concepts. Located in Overland Park, Kan. our 50+ team of insurance professionals, developers, and marketers are on a quest to redefine everything franchisees know about insurance. We recently moved into a brand new 27,000 square foot office space with all the things you love – ping pong, free snacks, and Happy Hour Fridays.

If you like challenging the status quo, making a consumer’s life a little easier, or think maybe someday you’ll solve one of the world’s greatest challenges – you’ve found the right place. Ready to experience what it means to be intrepidacious?

Responsibilities:
Want to be a part of a rapidly growing innovative company? Intrepid Direct Insurance is associated with the W.R. Berkley Corporation, which is a Fortune 500 company rated A+ by the largest credit rating agency: A.M. Best. In this company you will have a small company feel with a big company’s support, reputation and resources. Our vision keeps the employees at the focus, ensuring a top experience. Be a part of something new.

Do you love providing top tier customer service? Are you hard working and possess a curious mind? Yes! Intrepid is looking for someone like you for our Claims department. This position is responsible for working with our policyholders effectively and efficiently on low complexity level; Commercial Auto, Hired Non-Owned Auto, and/or third-party General Liability losses.

What you’ll be doing:

  • Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
  • Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority
  • Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions.
  • Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions
  • Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.
  • Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim.
  • Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving.
  • Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
  • Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
  • Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel

Qualifications:
A few skills we would love to see in you are; Claims handling experience in all lines of property and casualty commercial experience, excellent communication (verbal/written) organizational, interpersonal skills, excellent analytical and problem solving skills. Individuals who are self-starters, intrinsically motivated and comfortable making decisions independently will find success.

Also-must have or be able to obtain an adjuster's license.
Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Not ready to apply? Connect with us for general consideration Additional Requirements: Additional Requirements • Ability to sit at a desk and work on a computer for extended periods of time • May occasionally lift and/or move up to 10 pounds. • Vision abilities required by this job include close vision and ability to adjust focus.

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