Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Risk Solutions writes a diverse mix of property and casualty business, both primary and excess. Risk Solutions writes mostly non-admitted business, partnering with leading wholesalers. We focus on a specialized solutions for a diverse market.

Our team members at Great American Risk Solutions display strong personal character, integrity, and honesty. We are driven champions of change and focus on results. We emphasize teamwork, collaboration – among underwriting, claims, and shared services teams – and continuous development of interpersonal and technical skills.

Great American Risk Solutions is adding a Claims Manager/Supervisor to their team. The position will focus on losses in a nationwide book of surplus lines business, including primary and excess claims under commercial general liability policies (CGL) with a focus on construction related claims.

The person for this position will work from our downtown Cincinnati, Ohio corporate offices which offers a hybrid work from home opportunity. If not in the Cincinnati metro area, full time work from home is available. Willingness to travel, including overnight travel as needed, is required.

Essential Job Functions and Responsibilities

• Oversees activities within the Claims department. Provides file guidance:
• Investigates and maintains claims:
• Reviews and determines coverage and/or liability.
• Secures/analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.
• Works toward the resolution of claims files, complaints and disputes and attends arbitrations, mediations, depositions, or trials as necessary.
• May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Ensures that claims payments are issued in a timely and accurate manner.
• Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
• May establish reserves and make recommendations or reports for Corporate Claims or senior management.
• Coordinates the work activities within the unit.
• Ensures that the team meets performance targets.
• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.
• Performs other duties as assigned.

Education: Bachelor’s Degree or equivalent experience.

Field of Study: Liberal Arts, Business or a related discipline.

Experience: 3 to 8 years of related experience, including 0 to 5 years of leadership experience.

Business Unit:

Benefits:

We offer competitive healthcare, retirement and paid time off benefits.