About the role

As a Claims Handler you will Support Tesco customers through their insurance claims journey from notification to settlement by telephone, email and our chat function. In this busy and varied role, you will provide an excellent customer experience for our customers by supporting them through their claims journey.

Training

You will start your journey with 6 weeks of training to give you the best start and tools in your career.

Office Location

Newcastle

Hours of Work

Roles are 36 hours per week

We are open every day from 8am – 8pm.

We have a 6-week shift-based rota, (within the 6 weeks you would work two full weekends and 1 Saturday).

What will you be doing?

• Customer Service: Carry out standard customer service activities and manage simple customer enquiries.
• Insurance Claims Administration: Carry out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims specialists/investigators.
• Insurance Claims Evaluation: Interview claimants to evaluate straightforward low-value claims
• Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with any requests for information, directing more complex matters to colleagues, as necessary. Initiate contact internally and externally to convey requests, provide instructions or obtain information on behalf of a senior colleague.

What skills and experience do you need to be a Claims Handler?

• You will love working with customers, be customer focused and finding the best outcome for our policyholders.
• Experience of working in customer services with a previous background of working with customers either by telephone or face to face.
• Excellent verbal and written communication skills.
• The ability and experience to make decisions based on the information presented.
• Strong PC and ability to use new software.

How we work

Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working.

At Tesco, our purpose is to serve Britain’s shoppers a little better every day, and for Tesco Bank, our role within that is to help Tesco shoppers manage their money a little better every day. We do this by living our three values: no-one tries harder for customers, we treat people as they would like to be treated, and every little help makes a difference.

Everyone’s welcome: Our colleagues are the heart of our business. Quite simply, Tesco Bank is nothing without them. We love the unique characteristics, experiences, and background every single person brings to work. And we’re fully committed to building an inclusive workplace that reflects the brilliantly diverse communities and customers we serve.

We are proud to have an inclusive culture at Tesco Bank where everyone truly fells able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need and we'll explore what's possible.

Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity.