Job description

Chick-fil-A Front of House Shift Leader

Your Role on our team!

To plan, setup and execute the operations of the restaurant on a daily and weekly basis. The leader will work in tandem with the rest of the team on a daily basis, focusing on communicating goals and values, while helping all team members stay positive, on task and efficient. From a structure standpoint, there will be times when this leader is Person in Charge, and other times when they perform more of an operational/positional role. Regardless of role for a specific day, this person is expected to lead at all times. A summary of characteristics, requirements and responsibilities are listed below.

Characteristics and Requirements

• Encouraging and positive attitude
• Show drive and leadership capability
• Willing heart to serve and learn
• Noticed for exceptional work and coaching by leadership team and team members
• Able to handle responsibilities and take initiative
• Reliable with availability
• Is known for being a TEAM PLAYER, exceptional work ethic and getting along with others
• Mature and professional regarding business workings and relationships
• Team Player – encourages others to grow and celebrates their accomplishments
• No sense of entitlement
• Takes ownership of mistakes and does not make excuses
• High level of integrity, character and values doing what is right instead of being right
• Unanimous vote of approval from Director Team – pending Operator approval
• Completion of all Front of House Pathway Stages; approval from training Director
• Available to close at least 3 days per week, willing to work 45 hours per week

Base Responsibilities

• This is a floor position, and not an office role.
• Must be able to be on your feet for an extended period of time.
• Able to work in a fast paced work environment.
• Ability to organize and lead shift in its entirety
• Strong knowledge and ability to execute the following Operational tasks:
• Front of House team member systems and positions
• Drive Thru/iPOS systems
• Mobile/On Demand Ordering
• Cash Management and Accountability: Loomis, Smart Safe and daily cash
• Back Office Software: inFORM, Servicepoint and @CFA Home
• Vendors – who to call in what situations
• Complete knowledge and mastery of Front of House operations
• Specific capacity role outside of daily operations (ordering, HR, training etc.)
• Ability to open or close the restaurant as lead – without presence of a Director

Job Type: Full-time

Pay: From $20.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: Multiple Locations

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