PURPOSE: To render clinical support in assigned area to meet individualized patient needs, according to dependent and independent medical functions and conformance with recognized medical techniques, procedures, and established standards.

Duties and Responsibilities:

? Performs selected clinical support and administrative duties, and assists medical providers as part of the clinical care team.

• Conducts pre-visit planning by reviewing and updating patient charts prior to appointment with recent test results and correspondence.
• Confers with physician regarding any incomplete patient test/consults or other incomplete orders prior to patient visit.
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room and taking histories and vital signs.
• Prepares, cleans and maintains exam and treatment rooms.
• Gives injections and draws blood; assists with EKGs, OB/GYN exams, office procedures and other patient care services as directed by provider and/or Director of Nursing.
• Maintains sample medication records, administers medication upon physician order and responds to medication requests per practice protocols.
• Prepares and maintains clinical supplies and equipment.
• Triages and responds to patient communications according to practice policies/procedures.
• Coordinates care with disease management or case management programs as needed.
• Participates in professional development activities and maintains professional affiliations.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

? Confidentiality?the individual maintains the patient information in the highest of confidence in accordance with HIPAA and organizational regulations and standards

? Interpersonal Skills?the individual maintains confidentiality, remains open to others? ideas and exhibits willingness to work cooperatively in a team setting

? Oral/Written communication?the individual speaks clearly and edits written documents for effective communication of information

? Quality control?the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

? Adaptability?the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

? Dependability?the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

? Safety and security?the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.