Job description

Florida Eye Specialist & Cataract Institute is a comprehensive, multi-specialty ophthalmic practice with locations in Brandon, Riverview, Ruskin and Sun City Center. We are currently seeking a central scheduling coordinator to assist in providing quality patient care in our Brandon office. Qualified applicant should be customer service oriented and very detailed.

Florida Eye Specialist & Cataract Institute offers opportunity for growth and advancement.

Our benefits include health, dental, 401k, short term disability and holiday pay.

GENERAL WORKER TRAITS AND QUALITIES:

Ability to maintain strict confidentiality on all patient issues

• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to multi-task
• Ability to adjust to various personalities

EXAMPLES OF DUTIES:

• Receive and respond to high volume of inbound calls and emails; take and relay messages; refer callers to other departments as needed
• Screen potential and existing patients, by telephone, to determine appropriate appointment time.
• Schedule patient appointments following office protocols
• Describe policies and procedures to new and established patients
• Maintain a current list of managed care plans accepted by the practice
• Any duties or projects as assigned by the Office Manager

Position Requirements:

• Previous experience with telephone systems
• Knowledge of medical terminology preferred, but not required
• Good oral and written communication skills
• Ability to develop and maintain effective and professional working relationships with patients, medical staff and coworkers
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to demonstrate patience and professionalism
• Requires the ability to communicate clearly and effectively, verbally and orally

TYPICAL PHYSICAL DEMANDS:

• Requires working under stressful conditions or working irregular hours

• Requires a professional attitude to deal with patients with an unpleasant attitude.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

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