Job description

USS: AC Operations - (Full Time, Day Shift) -

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

Job Description:

• The Central Scheduler is responsible for answering incoming calls for the Access Center in order to provide a variety of services through utilizing state-of-the-art telecommunications and computer information systems.
• Coordinates the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services.
• Assists callers by explaining insurance eligibility status and plan benefits, assigns appropriate referral and authorization based on insurance requirements, and provides all relevant instructions for scheduled appointments.
• Relays requests and symptoms to clinical staff via appropriate communication tools to ensure the caller gets the care they need.
• Provides general caller transfers and registration for a variety of classes, programs and events, physician to physician communication, general public information for LLUH marketing lead initiatives, physician referral services and point of service collections.
• Ensures appointments and pre-registration activities are completed and within performance expectations. Performs other duties as needed.

Requirements:

• High School Diploma or GED required. One year of call handling experience in a customer service, sales environment, or clinical experience required. Three years of experience in a healthcare customer service call center preferred.
• Experience with various insurance products preferred (managed care, Medi-Cal, Medicare, commercial insurances and California Children's Services).
• Able to keyboard 25 wpm.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Additional Information

• Organization: Loma Linda Unv Shared Services
• Employee Status: Regular
• Schedule: Full-time
• Shift: Day Job

Compensation

• Minimum Salary: US Dollar (USD) 18.21
• Maximum Salary : US Dollar (USD) 25.73

Job Type: Full-time

Pay: $18.21 - $25.73 per hour

Schedule:

• Day shift

Work Location: One location

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