POSITION SUMMARY

The Center Manager is responsible for the overall performance and operational management of all center activities to obtain maximum efficiency. The Center Manager models and instills an uncompromising level of service excellence at every interaction with patients, guests, physicians, and staff.

PRIMARY RESPONSIBILITIES:

• Ensures all new patients are scheduled within thirty days of eligibility.
• Partners with center primary care physicians to ensure all screeners are completed promptly.
• Delivering an uncompromising patient experience
• Employee Satisfaction, i.e., staff and physicians
• Delivers New Patient Orientation
• Ensures appropriate center staffing levels
• Ensures smooth, efficient patient flow.
• Partners with the sales team to achieve membership growth targets, i.e., community events, center tours, etc.
• Sets an example for team members of commitment, center process, and activities.
• Manages internal and external communications questions about the medical center.
• Oversees clinic operations and staff duties.
• Responsible for the appropriate use of resources and management of center expenses.
• Oversee the purchasing, maintenance, and repair of clinic equipment.
• Ensure compliance with all policies and procedures to deliver optimal patient care.
• Performing the hiring, training, and performance evaluation of staff members.
• Ensures medical center remains in a state of readiness for health plan audits and local, state, and federal inspections.
• Monitor and respond to operational KPIs.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in healthcare administration, health services administration, or similar.
• Experience in managing a healthcare facility or clinic.
• Ability to supervise and motivate clinic staff to perform their duties efficiently.
• Knowledge of procuring supplies, equipment, and staff needed at the clinic.
• Proficiency in managing budgets,
• Experience working with an electronic health record
• Exceptional interpersonal skills for liaising with patients, physicians, specialists, and the public.
• Excellent written and verbal communication skills.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem-solving
• Able to take and follow through with assigned tasks and accountability.
• Experience with Microsoft Office Word, Outlook, and Excel.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in healthcare administration, health services administration, or similar.
• Medical practice management experience
• Knowledge of HEDIS/STARS
• Knowledge of CAHPS and HOS
• Experienced working in medically underserved/culturally diverse communities
• Experienced in motivational interviewing
• Knowledge of medical terminology
• Knowledge of ICD-20 and CPT coding
• Bilingual Spanish

Reports To: Operations Director

Sage Health will adhere to all federal, state, and local regulations, as well as all client requirements, and will obtain necessary proof of vaccination. Boosters, when applicable, before employment to ensure compliance.

ABOUT SAGE HEALTH

We believe all seniors, regardless of means, deserve concierge primary care & wellness without the concierge fees. They've earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patient’s healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation are to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.