Job description
Essential Functions:
- Greet and assist patients that present.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records when the systems are down
- Check out patients by following check-out policies and procedures and using the check-out systems or manual visit records when the systems are down, if applicable
- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
- Assist patients by providing general information and explaining co-pays/applicable fees.
- Maintain the patient will-call area box, if applicable
- Communicate with clinical and business office staff as needed
- Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
- Perform other duties as required
Basic Qualifications:
Experience
- Minimum six (6) months work experience.
Education
- High School Diploma/GED.
License, Certification, Registration
- N/A
Additional Requirements:
Basic knowledge and use of computer and computer keyboard- Passing of a PC skills assessment
- Ability to read and follow instructions, short correspondence, and memos.
- Communicate with health care providers, staff,
- Professional phone etiquette
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
Preferred Qualifications:
- N/A
PrimaryLocation : California,Fremont,Fremont Hospital
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun
WorkingHoursStart : 12:01 AM
WorkingHoursEnd : 11:59 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A04|OPEIU|Local 29
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Fremont Hospital - Emergency - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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