Job description
Job Type
Full-time
Description
Reports To: Service Manager and Office Manager
Summary: Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction. Prepares, records and submits aftermarket warranty claims, then reconciles them accordingly.
Essential Duties and Responsibilities
Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
Computes customer bills.
Receives cash, checks and credit card payments from customers; records amount and pay method received.
Makes change and issues receipts to customers.
Provides cash refunds or credit memorandums to customers for returned merchandise.
Operates locked cash drawer.
Reconciles cash drawer daily.
Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Maintains and scans repair orders, parts invoices, and rental forms; lists missing documents.
Performs duties as back up receptionist as needed.
Operates and maintains office machines such as computer, calculator, fax machine, and copier.
Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.
Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.
Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
Arrives at work, takes breaks, and departs work at scheduled times. Accrues overtime only with management authorization.
Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
20. Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
21. Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
22. Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
23. Communicates everyday, with direct supervisor if it is necessary to be late or absent.
24. Other job duties as required.
Requirements
Knowledge, skills and abilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Educations and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.
Language Skills
Has the ability to read and comprehend simple instructions, short correspondence, and memos. Has the ability to write simple correspondence. Has the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Possess the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Salary Description
$18.00-$20/ hr
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