Job description
Case Manager (Part-Time)
POAH Communities is a high-performance property management affiliate of one of the nation’s most accomplished affordable housing owner /developers. We manage over 12,000 apartments throughout the United States. POAH Communities has 450 team members and maintains offices in Kansas City, Boston, Cincinnati and Chicago. POAH Communities is seeking a highly qualified individual to serve as a Case Manager for Flat 9 at Whittier.
OVERVIEW
POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:
- Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
- Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
- Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
- Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
- Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
- Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.
RESPONSIBILITIES
Reporting to the Community Impact Manager, the Case Manager will be responsible for empowering and supporting residents in the following ways:
- Maintain a caseload of 30 families who live at POAH’s Flat 9 property in Roxbury or are temporarily relocated in Boston-area apartments through the Boston Housing Authority’s CHOICE Neighborhoods Grant.
- Work 1-1 with residents to assess their needs through detailed assessments, documentation and data tracking
- Respond to individual and family needs by connecting residents to supportive services in these outcome areas: housing, education, youth, employment, financial stability and community engagement
- Develop and maintain knowledge of local resources such as food assistance, emergency rent and utility assistance, health insurance and affordable healthcare, accessible transportation and other critical services
- Coordinate the delivery of services with local human service providers in the greater Boston area
- Track and measure all case management efforts in a designated database
- Collaborate with the Community Impact Manager to identify promising programs or opportunities for youth and families in the community, examples include: afterschool and summer programs, career coaching and job training, budgeting workshops, health benefits enrollment and workshops, community engagement activities, and more
- Effectively and creatively communicate with residents (such as by text, email, newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
- Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD. Remain updated on Fair Housing, mandated reporting and other pertinent HUD rules and regulations
- Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
QUALIFICATIONS
Qualified candidates will ideally have:
- A friendly, outgoing, and collaborative mindset when approaching this work
- Knowledge of Boston-area supportive services, including health, education and municipal services
- College degree related to social work, urban planning, public health, human services, or community development is preferred but not required. Minimum of one year prior experience in resident/social service programs (preferably in affordable housing)
- Ability to work with and motivate diverse resident populations
- Excellent verbal and written communication skills and basic computer skills
- Ability to travel throughout the neighborhood and engage in door knocking efforts
- Basic proficiency in the use of computers including Word, Outlook and Excel
Salary is competitive and commensurate with experience. Please note that this position is grant-funded and subject to the possibility of the position ending at the end of the grant period. POAH Communities is an equal opportunity employer, committed to diversity in the workforce. For more information, visit us at www.poahcommunities.com.
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