For over 45 years, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• Medical
• Dental
• Vision
• Paid Time Off
• Student Loan Pay Down Incentive
• 403b Retirement Plan
• Excellent Salary (including increases) & Bonuses
• Amazing Culture
• Opportunity to give back to the community
• Job Stability and Growth Opportunities (40 Years in the industry)
• Perkins and other loan forgiveness may also be available
• NYPCC Health and Wellness Events
• ** BONUS: NYPCC new hires who submit proof of their COVID-19 vaccine and booster shot are eligible for up to $700

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. The case manager will be responsible for following up with daily incoming referrals, scheduling intake appointments, assignments of cases, and following up with multiple agencies. The position will report to the Case Manager Supervisor.

• Process all intake referrals (walk-ins, fax, phone, email on a daily basis)
• Maintain a caseload of an average of 50-60 clients and conducted adequate outreach
• Gather all pertinent information to process the referral including previous history of psychiatric or mental health treatment, assess for any developmental delays if any, explore academic or work-related difficulties and review criminal or history.
• Review and check sex offender registry
• Enter the referrals in IMA (electronic health record) and scan all necessary documents in IMA
• Scheduling intake appointments in IMA
• Email information to the main office as needed for scheduled intake appointments such as all adults intakes and foster care
• Verify Medicaid eligibility to ensure that a potential client has proper medical coverage
• Collaborate with referring agencies and provide an update on the status of a referral
• Provide referral sources as appropriate for non-admit or clients that require an alternative level of care
• Scheduling ADM, PE appointments daily for admitted clients
• Obtain and review Foster care referral packages and hospital packets prior to scheduling an intake appointment
• Discussing and reviewing hospital referrals with administration prior to scheduling
• Following up with assigned case assistance to ensure timely/appropriate reassignment
• Tracking assigned referrals in IMA
• Provide assistance to therapists as needed with referrals for developmental testing or other social service programs.

• MUST be bilingual – fluent in English/Spanish
• Associate degree in a related field or higher is required
• Effective communication skills
• Excellent organizational and time management skills
• Problem-solving skills and ability to multi-task
• Compassionate with teamwork skills
• Ability to work independently and to think critically with attention to detail
• Excellent computer skills
• Experience with EHR system and Microsoft Office

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. We offer a very competitive salary with full benefits including; Medical, Dental, Vision, Paid Time Off, Salary Increases, Bonuses, 403b Retirement Plan and more. In addition, our licensed professionals have free access to our online Continuing Education Courses. Perkins and other loan forgiveness may also be available, in addition to our Student Loan Pay Down incentive.

Salary: $20.00 - $23.00 per hour.

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer

All your information will be kept confidential according to EEO guidelines.