We are looking for a full-time talented, driven and customer service-oriented Case Manager who is interested in the opportunity to work with a rapidly growing, mission-driven organization. We hope you will join us!

This position at Golden Steps ABA is a crucial role in the maintenance and management of our organization. We are looking to expand access to healthcare through superior quality service, and this role is centered around this concept.

The Case Manager is responsible for the scheduling and growth of staff along with client growth throughout the designated state, through working with departments in the corporate office and reporting to the State Director. The Case Manager will be responsible for implementing effective systems in collaboration with the State Director, that will optimize scheduling and client growth in their state in the best way they see fit. Keeping in mind that maximization, understanding, and communication are the main goals to ensure success in daily operations.

Responsibilities and Duties:

• Manage schedules and cancellations of staff in designated state

• Act as liaison between families and therapists when needed

• Update respective excel sheets in system

• Ensure the utilization of client hours and therapists’ availability

• Work alongside recruiting department to ensure available hires

• Strategic planning to grow state and maximize caseloads

• Collect consents and ABA paperwork from patients families

• Receive and respond to patient communication

• Verify insurance eligibility and coverage details

• Record all changes and communications to patients accounts as necessary

• Handling any/all client issues with sensitivity and strict confidentiality

• Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction

• Other tasks as assigned

Qualifications and Skills:

• 2 years of experience in a communication role

• 2 years of experience with and an exceptional understanding of management and strategies

• Strong time management and organizational skills

• Ability to work cross functionally

• Team player attitude and energetic

• A self-starter with strong organizational and follow up skills

• Knowledge of HIPPA regulations

• Must be proficient in Word, Excel, OneNote, and computer literate

• High School Diploma or Equivalent

We strongly value work-life balance! Our goal is, that you should love what you do!

We offer:

• Competitive salaries
• Referral Program
• Team building events
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Generous paid time off
• Flexible schedule
• Training
• Tuition discount
• Friendly, enjoyable, and mission-driven work environment
• Collaborative, fast paced and forward-thinking workplace
• Ongoing professional development opportunities

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.

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