Introduction

Do you want to join an organization that invests in you as a(an) Case Management Asst? At HCA Florida Mercy Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Mercy Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Case Management Asst like you to be a part of our team.

Case Management Assistant
Case Management Department
Full Time, Day Shift (Rotating Weekends), 1.0 FTE
HCA Florida Mercy Hospital
Miami, FL

Job Description:

The Case Management Assistant is responsible for providing support and assistance to the Director of Case Management, Manager of Case Management and the Case Management Department staff and is primarily responsible to coordinate the front office functions. Provides administrative support, data processing and integration of financial, medical staff and records data as a case management function. Responsibilities include handling incoming and outgoing department calls; coordinating schedules for meetings and events; taking minutes in staff meetings, assisting in special projects; ordering and maintaining office supplies; and interfacing with internal and external vendors. Responsible for timely processing of all departmental invoices. This position ensures the effective functioning and coordination of the main Case M Management office which serves as the entry point of patients, families, physicians and other customers and community representatives. This role includes ensuring that information is consistent and accurate in various computer programs, coordinating the information with various personnel and supporting the functions of Case Management to support the Case Management staff to support various hospital functions.

Responsibilities:

• Consistently assists the director and manager with administrative support and/or clerical duties and consistently assists in Case Management special activities; and ensures efficient functioning of departmental front office activities.
• Consistently proficient in accessing and utilizing CM programs, Word, Excel, Power point, and serves as a source of assistance to department staff. Consistently demonstrates excellent business office management skills and abilities.
• Organizes and prioritizes needs and activities based upon the hospital ‘strategy and develops and implements a daily work plan, manages time autonomously.
• Consistently arranges for the accurate and timely payment of departmental invoices and other disbursements. Maintains control of the budget supplies and orders appropriately being mindful of the departmental budget limits.
• Demonstrates the ability to manage information including changes and/or instructions in a clear and timely fashion to appropriate CM staff or other hospital departments.
• Coordinate and maintain the community log of agencies for licensure, contact information. Works closely with staff to keep updated managed care company contacts and community resource referral list.
• Inputs data for the approval process for Medicaid mother and baby admissions to the hospital for reimbursement. Obtains verification of the authorization in Medicaid system and documents the authorization in the required computer data entry fields.
• Coordinate and trending the FMQAI appeal process by tracking the number of appeals, providing assistance in sending the appeal information to FMQAI., notifies the Nurse Case Manager or Social Worker of the appeal request.

What qualifications you will need:

• Associates Degree preferred
• 3-5 years experience in a healthcare setting
• Fluent in Spanish (Required)
• Ability to lift/ load 0-10 pounds

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Florida Mercy Hospital is a 488-bed facility. We are accredited by the Joint Commission and offer a wide range of medical specialties. These specialties include emergency care, heart, and vascular care. We are designated by the Joint Commission as a Primary Stroke Center. Other specialties include maternity and neonatal care. We are a Level II NICU hospital. HCA Florida Mercy Hospital is CARF accredited for inpatient rehabilitation. Our facility offers a Comprehensive Community Cancer Program. This program is accredited by the American College of Surgeons Commission on Cancer. We are affiliated with HCA Florida Healthcare Division. HCA Florida Mercy Hospital is sponsored by the Sisters of St. Joseph of St. Augustine, Florida. We serve as Miami-Dade County’s only Catholic hospital. We follow the Catholic tradition of caring for God’s people and providing spiritual support. We are dedicated to our mission of caring for the physical and spiritual needs of all the people we serve.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Case Management Asst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.