Job description

Position Summary
The Care Coordinator is involved in many facets of the company’s operation including patient and referral source interaction, order fulfilment, logistics, insurance verification, billing, and more. The ideal candidate possesses a diverse background, has strong interpersonal and analytical skills, and demonstrates attention to detail.
Position Responsibilities

• Collaborates with team members within and across departments to ensure proper patient care and insurance reimbursement for services provided.
• Communicates with physician offices, long term care facilities, and hospitals via phone/email or in person to coordinate care of mutual patients.
• Educates referral sources on products/services offered and insurance requirements for each.
• Creates equipment and supply orders from physicians’ orders.
• Ensures all orders meet insurance requirements.
• Enters orders into electronic medical record systems and electronic order system.
• Verifies patient insurance information and benefits.
• Processes sales of medical equipment and devices.
• Educates patients on troubleshooting and operational use of equipment.
• Coordinates delivery of equipment with patients, caregivers, or facility representatives.
• Other duties as necessary or assigned.

Qualifications

• Kind, friendly attitude.
• Proactive, a positive thinker.
• Energetic, with strong work ethic.
• Analytical
• Organized with high attention to detail.
• Professional and courteous demeanor.
• Excellent verbal and written communication skills.
• Ability to work effective on a team.
• Excellent customer service skills.
• Ability to learn quickly, specifically in regard to software and computer systems.
• Motivated with a goal of becoming a long-term asset within the organization.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.

Position Requirements

• At least 2 years of college, required
• 4-year college degree, preferred.
• Experience in medical billing or customer service, preferred.
• Knowledge of Medicare, Medicaid and third-party insurances, preferred

About the Company
At Health System Services, we have high expectations of excellence for ourselves and each other as co-workers, within a supportive team environment. We demonstrate warmth and compassion towards our patients and our community, by manifesting our mission which recognizes the opportunity to serve those in their times of greatest need.
Since its humble beginnings in 1996, HSS has grown to become one of the largest regional medical equipment providers in the country. Yet, we have maintained our entrepreneurial spirit, our family first culture, and a fun, good-natured, dog/kid-friendly environment. Our employees describe management as "patient, fair, and respectful people, who care for employees as individuals".
HSS believes that in order carry out our mission: to improve our patient’s and caregiver’s quality of life, we must first do so for our employees. This is accomplished by offering a positive culture and competitive salaries and benefits. Independence and initiative are rewarded. Team bonuses and incentives are earned through positive efforts, goal achievements, and the company’s overall success. With learning and growth opportunities within the company, we have many employees with more than 10, 15, and even 20 years of service. We are very grateful for them and recognize that they are integral to our success.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

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