JOB TITLE Care Coordinator

SUMMARY:

Provide professional case management services to enable identified individuals to make informed choices about opportunities and services, assuring timely access to needed assistance. Provide opportunities and coordinating all Integrated Care Model services to meet each consumer’s goals and thereby assisting them in achieving their maximum level of independent functioning.

EDUCATION AND EXPERIENCE:

Education: Bachelor’s degree or RN degree required; degree in behavioral health related area preferred. If the bachelor’s degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year’s experience in a behavioral health setting. (VA Premier Pilot- requires RN)

Experience: Experience in mental health, Primary health care, substance abuse or intellectual disabilities preferred. Ability to work flexible hours to meet consumer needs.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.

2. Provide clinical assessments, service planning, crisis assistance, daily living assistance and linkage, referral and advocacy to/for referred individuals.

3. Active involvement with Primary Care Physicians, Case Managers, and other supportive staff to include ongoing communication, participate in integrated treatment team meetings.

4. Assist and attend Primary and Behavioral Health Care appointments with consumers.

5. Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner.

6. Maintain client confidentiality according to Center policies.

7. Remain current in knowledge of community resources and how to access those resources.

8. Keep supervisors apprised of all critical or emergency situations.

9. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures.

10. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.

11. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient primary/psychiatric facility.

12. Be available to consumers 24 hours a day for crisis assistance. After hours, the agency’s after hour’s system may be utilized; however, the on-call staff as appropriate may contact the Care Manager.

13. Must be able to safely operate a motor vehicle to ensure the delivery of community based services.

14. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed.

15. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration,

innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening

effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follows all Frontier Health rules, policies and procedures as well as any applicable laws and standards.