Job description

POSITION TITLE:

Care Coordinator

LOCATION:

HOPE Clinic - West

REPORTS TO:

Care Coordinator Team Lead (Main) & Site Manager (West, Alief, Aldine)

EDUCATION:

High School Diploma or GED; Associate degree preferred

WORK EXPERIENCE:

2 years or more in healthcare preferred

SALARY RANGE:

$14.50-$15.50/Hour

FLSA STATUS:

Hourly – Non-Exempt

POSITION TYPE:

Full-Time

LANGUAGES:

Bilingual in English and another language; HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

Working with medical and clinical providers, the Care Coordinator will provide patient referral, navigation, and eligibility assistance to patients of Asian American Health Coalition (AAHC) DBA HOPE Clinic. Responsible for coordination of navigation activities based on a given assignment of providers or service types and will work hand-in-hand with peer case coordinators and clinic staff to provide quality patient navigation.

MAJOR DUTIES & RESPONSIBILITIES:

• Provide referral details and appointment arrangements for patients needing specialist or external medical visits;

• Organize follow-up activities for patients to assure that patient visits with specialists are complete and referral notes are obtained from external providers;

• Stay up to date with external referral sources and provides appropriate referral options for patients based on services needed;

• Schedule appropriate outgoing appointments and referrals as per request of providers.

• Follow-up on patient appointments, results, and concerns;

• Initiate pre-authorization or pre-certification for procedures and operations;

• Coordinate necessary arrangements for patient appointments (i.e., transportation, translations, etc.);

• Verify patient insurance and information is acceptable by partnering institutions;

• Service and respond to customer and patient questions, issues and/or concerns;

• Securely and accurately document all patient information;

• Interpret dictation and respond accordingly;

• Submit Agency forms and documentation in a timely manner. (Improvement activities, response to memorandums, travel reconciliation, supply requests, leave requests, monthly in-service);

• Actively participate in agency performance improvement initiatives such as chronic care management and utilizes the approved methodology such as PDSA;

• Ensure timely submission of paperwork and reports;

• Communicate with other clinics, specialists, physicians, management, and billing;

• Maintain updated patient information and referral forms;

• Positively contribute to staff morale and corporate culture;

• Ensure that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;

• Ensure that our patients get the best possible care;

• Schedule and contact patients for required programs and appointments as assigned;

• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;

• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

QUALIFICATION REQUIREMENTS:

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field

• Insurance and medical experience preferred

• Knowledge of and experience in developing, implementing, and working in a community outreach program

• Knowledge of existing social service programs available in Houston area and Harris County

• Microsoft Office

• Must be able to utilize the Internet

• Strong written and oral communication skills

• Strong customer service skills

• Must be detailed oriented and able to handle multi-tasks

• Office equipment (e.g., computer, copier)

• Detail oriented

• Must be able to handle multiple tasks, complexity, and diversity of customers

• Must be fully vaccinated against COVID-19

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field and referral/patient navigation is preferred. Texas certified Community Health Worker (CHW) preferred (or willing to obtain this certification).

OTHER SKILLS and ABILITIES:

• Bilingual Spanish and English is preferred;
• Above average skills in language ability as well as public speaking and writing;
• Must have reliable transportation and a valid Texas Driver’s license & auto insurance coverage.

IMPACT OF DECISIONS:
Follow rules and procedures. Decisions can have an enormous impact on HOPE Clinic.

AMERICANS WITH DISABILITIES SPECIFICATION:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach;
Specific vision abilities required by this job include close vision requirements due to computer work;
Light to moderate lifting (up to twenty pounds) is required;
Ability to uphold the stress of assisting patients of diverse backgrounds;
Regular, predictable attendance is required.
HOPE Clinic is a smoke free and drug-free workplace in compliance with federal guidelines.

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work setting:

• Clinic
• In-person

Ability to commute/relocate:

• Houston, TX 77077: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What language other than English are you fluent in?
• HOPE Clinic has mandated the COVID-19 vaccine, will this be an issue for you?

Education:

• Associate (Preferred)

Experience:

• Health Care: 2 years (Preferred)

Language:

• a language other than English (Preferred)

Work Location: In person

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