Job description

Customer Service Advisor – Location Belfast

Pay Rate: £10.60 per hour, opportunity for pay progression to £11.10

Working Hours: Lates - Start times between 1pm- 3pm, finish times between 9pm-11pm

Training Monday to Friday 9-5

Start date: 28th November

Duration: 6-month initial temporary contract with permanent opportunities

Possibility to work from home after 6 months

As one of the UK’s largest financial groups, Lloyds Banking Group’s scale and breadth means your career aspirations could become a reality.

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

KEY RESPONSIBILITIES:

· Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business

· Complete telephony, digital and admin-based tasks to service customer queries

· Take ownership of customer problems, solving them at first point of contact and escalate when required

· Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development

· Contribute to an environment where colleagues want to work, and customers feel valued

SKILLS:

· Good communication - oral and written

· Embrace 'in the moment' coaching to develop your skills and knowledge

· A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

· Adaptable to change and willing to embrace new ideas

· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

WHAT’S IN IT FOR YOU?

· 6 weeks fully paid training

· Great rates of pay

· Potential for extension or a permanent position

· The opportunity to work with some of the most influential and experienced managers in the banking industry

So, if you’re interested in learning, growing and developing, Lloyds Banking Group could be the place for you.

Interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

Interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

ACV00391

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £10.60 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

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