Job description
Call Centre Manager
Store: Coventry
Hours: Full time 37.5 hours to include weekend working
Salary: Depending on experience
Must have a previous Optical or Medical Experience
At Specsavers, our Call Centres are essential in shaping the beginning of our Customer’s journey.
We’re looking for someone who is good with people, has an organised approach & a willingness to help – a friendly and professional approach is essential.
Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Responsible for NHS accounts and administration
- Overlooking Call Centre Staff
Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.
If you are interested please click Apply as this vacancy will close once we have filled all available places.
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