Job description
Chichester
£23,110
Hybrid Working – Minimum of 2 office days
Working 35 hours per week, between 8:00 am - 8:00 pm
Hyde is looking to recruit an inbound Customer Services Officer for our demanding call centre.
Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. The Customer Services Team listen and respond to our customers’ individual needs to ensure a first-class customer care.
As a Customer Services Advisor, you will be the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.
Key Responsibilities of a Customer Services Officer:
- Acting as a first point of contact for customers across The Hyde Group.
- Handling up to 50-60 demanding telephone calls daily.
- Referring specialist and complex enquiries to relevant teams.
- Providing a great customer service across all communication platforms.
- Meeting or exceeding KPIs / targets.
- Building and maintaining excellent rapport with our internal and external customers.
Skills and Experience Required
- Customer Service experience
- Microsoft Office
- Empathetic – putting yourself in the customers’ shoes
- Resilient – dealing with difficult telephone calls
- The ability to type whilst on a telephone call
Benefits
- A fantastic pension
- Life assurance
- 26 days holiday plus bank holidays
- An award- winning flexible benefits package
- Volunteering days
- Hyde operates an agile approach to work, requiring you to be in the office 40% of your time
Diversity and inclusion are integral to Hyde as a social business. We strive to build and nurture a culture where inclusiveness is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences and we're committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique.
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