Summary of Job:

The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.

Education and Experience:

• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience

Skills and Abilities:

• Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
• Must be able to type proficiently; 60+ WPM w/accuracy

Company Perks & Benefits:

Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We don’t just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with us!

• We pay 100% of every employee’s long-term disability, life insurance, and fees associated with acquiring and maintaining a trade license
• We offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade school
• We have a company match program for 401(k) and health savings account contributions
• You earn paid time off and paid holidays for your personal well-being
• We have available cash incentives or reduced health insurance rates for wellness screenings
• We offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fund
• We connect you to opportunities to make an impact through volunteering in our communities
• And other benefits such as health insurance, dental, vision, and short-term disability

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.