Job description
Call Center Representative IV
Onsite work - $18.00/hr.
High School Diploma is required. Drug test/Background is required.
About the Role:
Proficient in a range of operational processes through prior job-related experiences and training.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Has developed skillset in a range of processes, procedures, and systems
- Acts as a technical expert in an area.
- Understanding of how teams integrate and work best together to support the achievement of company goals
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users
- Exchanges ideas and information effectively
- Warm and patient demeaner, showing empathy and understanding to the end user
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
- Serves as a team head and may allocate work.
- May give subject matter guidance to junior team members.
Responsibility Statements
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes, examining each as a specific case
- Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Gathers all necessary information to update the database
- Explains company policies to customers as required
- Guides end-to-end resolution of customer issues, seamlessly and efficiently
- Supports and mentors less experienced team members
- Performs other duties as assigned
- Complies with all policies and standards
Working for you
Here are a few good reasons in addition to competitive pay to work at Conduent:
- Paid Training
- Medical, dental and vision benefits
- 401K and matching
- Employee discount program
- Career growth opportunities
- Positive employee friendly culture
Requirements
- Have a High School Diploma or an equivalent level of education
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Be able to successfully pass a pre-employment screening and drug test
- Be able to type a minimum of 20 WPM (words per minute) on a computer
- Have prior clerical/ customer service work experience
About Us
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
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