Call Center Representative
Job description
Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? TriCare Medical transportation is now hiring Call Center Representatives. Apply to join our growing team today!
TriCare Medical Transportation is South Jersey’s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU’LL DO
As a Call Center Representative, you will be a key player on our Call Center team.
- Receive, evaluate and prioritize incoming calls to determine the appropriate level of medical transportation response
- Schedule trips, collect the appropriate information and enter data into computer aided dispatch software (CAD)
- Maintain accurate records and monitor workflow for scheduled appointments
- Operate a multi-line telephone system and various computer systems
- Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times
- Have a good understanding of South Jersey geography
WHAT YOU’LL NEED
- Open availability – we are a 24/7 operation so hours may vary
- Proficient computer skills
- Excellent communication skills
- Ability to work in high pressure situations
- Clean background check
- Negative drug screening
- Proof of COVID-19 vaccination
PERKS
- Competitive compensation
- Benefits package (Medical, Dental & Vision Insurance)
- Paid time off (PTO)
- 401(k) after 6 months of service
- Opportunities for growth and advancement
JOB TYPE: Full-time Monday-Friday 11am - 7pm
TriCare Medical Transportation is an Equal Opportunity Employer
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