Job description

Call Center Representative and Front Office Medical Receptionist

Family Practice office in Annapolis, MD is hiring for a dual role. The individual selected for this position will be responsible for performing both call center representative and medical receptionist duties.

General Summary of Duties: Greet, instruct, direct, and schedule patients and visitors. Serve as a liaison between patients, medical support staff, providers, and the public. Maintain excellent customer service skills. Check in patients, verify and update necessary information in the Company’s electronic medical records system. Must have the ability to handle payments and follow cash control policies as established by the company. Assist patients with ambulatory difficulties. Ensure correct insurance coverage information. Answer telephones, screens calls, takes messages, and provide information as needed. File, coordinate lab work, physician reports, etc., as needed. Screen visitors and respond to routine requests for information. Understand OSHA and HIPAA regulations and requirements. Maintain work area and waiting room in neat and orderly manner. Open, date, and distribute incoming mail. Maintain patient confidentiality.

Education: High school diploma or equivalent.

Experience/Skills:

• At least two years of healthcare experience required, preferably in a fast paced medical office setting.
• Knowledge of medical terminology and medical coding.
• Word processing and computer experience.
• Exceptional customer service and communication skills.
• Epic experience preferred.

Benefits:

• Competitive pay
• 401(k) matching
• Medical, dental, and vision coverage
• Paid time off
• Tuition assistance

Maryland Primary Care Physicians is the largest physician-owned primary care group in Maryland. You will be joining a team of the best in your profession. Maryland Primary Care Physicians offers its employees opportunities for both career and personal growth.

Apply on our website:

https://www.mpcp.com/careers/healthcare-support-positions/

Required vaccinations (unless approved medical or religious exceptions): COVID-19, Flu and MMR

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Healthcare: 1 year (Preferred)

Work Location: In person

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