Job description
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Main duties include call center operations and data processing for Video Central Communications system as well as connected VGT’s and components. In addition, the candidate will also support LnW field service operations and Illinois Gaming Board agents.
Responsibilities:
- Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
- Completes computer system activities to support gaming machine installs, gaming machine software upgrades, and related service calls.
- 24/7 system monitoring of the SGI Connexus Video central communication system in accordance with the hours of operation.
- Generates system and productivity reports
- Performs various data entry routines such as updating turnover log with any unusual system occurrences.
- Coordinating, managing and executing scheduled projects as calls are received
- Working with callers 1-1 for problem solving on phone or in the lab including troubleshooting communication problems.
- Supports hotline, network management, and service call dispatch functions.
Please Note - DAYS/HOURS - Tuesday - Monday - 7pm -7pm
Qualifications
Required Skills:
- Strong Customer Service / Call Center Experience
- Excellent organizational and interpersonal skills
- Some Data Center/Computer Operations experience preferred.
- Knowledge of Excel a plus.
- High School diploma or GED
- Ability to communicate effectively with all levels of operations
- Strong time management skills
- Experience with Unix, Win OS, SQL and Linux a plus
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions
Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
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