Job description
Job Listing Title: Call Center Representative/Helpdesk
Summary:
We are immediately hiring for full-time Call Center Representatives/Helpdesk at a leading global IT company located in Southfield, MI. This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing.
Benefits Offered:
Dental insurance
Health insurance
Vision insurance
Weekly Pay
Job Responsibilities:
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely
- May be responsible for ensuring systems are configured properly
Skills, Licenses, Knowledge, Education and Training Requirements:- High school diploma or equivalent required
- 0-1 year’s relevant experience
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
Job Type: Full-time (Eligible for direct hire consideration at 640 hours worked)
Pay: $15.00 hourly
Shift(s): 1st shift: Monday through Friday (availability to work an 8 hour shift between the hours of 7:00 am – 6:00 pm)
2nd shift: Monday through Friday with rotating weekends (availability to work an 8 hour shift between the hours of 2:00 pm – 11:00 pm)
Location: Southfield, MI
Opportunity to advance to full-time
Great team environment that promotes collaboration
Caring leadership
Diverse and inclusive culture
Ability to access and grow into other roles
Don’t wait – apply today to start working with us!
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.