Job description
In short, The Call Center leader is responsible for onboarding, training, and development of various level employees. This is an exciting position where you will play a key role in shaping the culture and leading a team.
In long, they are responsible to:
- Implement and execute any company-wide training initiatives as directed.
- Participate in coordination of training events and associated details.
- Facilitate specialized training as needed/requested.
- Collaborate to design, deliver and evaluate the success of training programs.
- Conduct knowledge checks to ensure understanding of training.
- Host live in-classroom, virtual, recorded, and on-site training sessions.
- Call, set, and confirm appointments.
So What About the Perks? Perks matter.
- Orlando! Yep! Training in Orlando 3 - 4 times per year All expenses paid.
- Casual dress wear your jeans and you'll fit right in.
- Growth opportunities. Raceway takes a lot of pride in promoting from within. We have spent the last 23 years growing our team members and taking them on the path to owning their careers.
Qualifications:
- Master of managing. Effectively manage and work with all levels of employees and customers.
- Top of the “Line” communicator. Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
- Listeners…Not Hearers Seek to understand, do not hear to reply.
- A mind for the details. Okay, we know “detail-oriented” is on about every job description – but we really mean it!
- Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
- Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
The Specifics – What do you Need:
- High School Diploma or Equivalent. (A college degree is nice to have as well)
- 3+ Years Managing a team with Knowledge of Auto Finance Industry a plus.
- Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.
- Required to work a flexible schedule including Saturdays.
Anything Else? Absolutely.
And when it comes to hiring, we don't just look for the right person for the job. We seek out the right person for Raceway. Along the way, we provide plenty of opportunities to be creative and grow professionally in a fun, high-energy environment.
Hiring is contingent upon the successful completion of our background and drug screening process. Raceway is a drug-free, workplace and an Equal Opportunity Employer.
About Raceway Motors:
Raceway Motors has the best selection of quality used vehicles in Lufkin and we are seeking an individual that looks forward to getting up and coming to work. Someone that has a desire to excel and would enjoy assisting Raceway in providing outstanding customer service to everyone in our community! Come help us help others with their transportation needs!
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