Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Call Center, Client Manager

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

• Fully Remote - U.S.

Position:

The Call Center Client Engagement Manager will act as the main point of contact with Healthcare Patient Scheduling client’s post-sale to ensure needs and expectations are met.

Core Responsibilities:

• Responsible for managing all aspects of the business relationship with the customer
• Regularly conducts client meetings to review call center metrics, call center issues and trends, and client's business strategies. Discussions and recommendations are expected to take into consideration Change Healthcare’s operations, local and national issues and trends as they affect the client and other issues as needed
• Ensures the appropriate preparation, analysis and presentation of all Client Management deliverables ensuring their relevancy, accuracy and overall quality
• Ensures that all appropriate resources are available and utilized effectively/efficiently to maximize overall business management services
• Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately (i.e. within time and budget)
• This position has authority to substantially affect the relationship between the company and a client, either from a financial or services/product standpoint

Requirements:

• Experience in Patient Access operations
• 5+ years of client management experience is required
• Bachelor’s Degree or 7+ years of relevant experience
• Excellent communication and presentation skills are required to include proven ability to work effectively with physicians and senior hospital management
• Candidate must be PC proficient with MS Office products especially MS Word, MS Excel & MS PowerPoint
• Candidate must be a team player, detail oriented and should possess strong organizational and management skills
• Candidates should have initiative, the ability to work independently, meet specific deadlines and be flexible with work schedule priorities

Preferred Qualifications:

• Experience with the EPIC Electronic Medical Record/Practice Management system is preferred
• Experience managing a Call Center that specifically handles scheduling appointments for a healthcare entity is preferred

Working Conditions/Physical Requirements:

• General office demands

Travel:

• This position will require minimal travel to client meetings in the New York area.
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Feeling Inspired? Ready to #MakeAChange? Apply today!

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Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.