Job description
Position Description
Duties and Responsibilities:
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To answer calls in the call center in a timely and quality manner.
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To provide appropriate information and instruction as to the various resources available to meet the needs of our customers.
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Forward calls as needed to the appropriate departments, divisions, and offices.
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To achieve optimum efficiency and accomplish goals of the District Clerk’s Office, as outlined in the Organizational Strategic Plan, Section Operational Plan and Mission Statement.
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To adhere to all Administrative Standard Operating Procedures.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Qualifying applicants must complete the
Harris County District Clerk Skills Test (linked below) with a
minimum score of 80%.
https://es.eskill.com/es/quiz/?testId=a60069ee2160068b
https://es.eskill.com/es/quiz/?testId=a60069ee2160068b
Education:
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High School Diploma or GED equivalent from an accredited educational institution
Knowledge, Skills, and Abilities:
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Must possess intermediate computer skills in the following applications – Microsoft Windows, and Microsoft Word.
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Keyboards at 25 wpm.
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Must be able to work under strict time constraints and work overtime upon request.
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Must be a team player.
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Ability to work independently with minimal supervision.
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Ability to handle customers in a polite and courteous manner.
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Must have good time management skills.
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Must be capable of working under stress.
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Must possess excellent verbal and written communications skills.
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Must be able to work without direct supervision, have excellent analytical, decision-making, prioritization and organizational skills.
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Must act as a role model for the section; presenting oneself as a professional employee for the other employees to emulate.
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Must be eligible for employment in the United States.
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Testing will be required.
Language:
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Bilingual/Fluent in Spanish required
NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Position Type and Typical Hours of Work:
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Regular Full-time
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Monday – Friday | 8:00 A.M. - 4:30 P.M.
Salary:
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$16.00 - $20.00/Hourly
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$2,773.33 - $3,466.67/Monthly
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Based on 26 pay periods
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Commensurate with experience and skills, plus benefits
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered
only
to employees in
regular
(full-time)
positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
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