Job description

Result Statement: To ensure excellent customer service through implementation of the “Water Street Way”

Strategic and Tactical Work:
1. Bring restaurant issues to FOH Manager to take to weekly meetings.
2. Meet or exceed “Water Street Way” standards for cleanliness, product quality and guest satisfaction.
3. Implement all systems and forms for Bus/Main Operation.
4. Assists in the training of all new Bus/Main personnel (Certified Trainer).
5. Adhere to all the policy & procedures of Water Street.

Standards: Position Specific:
1. A score of 90% or better on all Health Department inspections.
2. A score of 90% or better will be achieved on all mystery shopper reports.
3. Will follow all dress code requirements for Bus/Main Operation
Blue jeans
WS T-shirt or chef shirt
WS Hat
Black Non Skid Shoes
No visible tattoos
No outward piercings – clear balls OK

Companywide:
1. All routine work will be documented in an operational manual. The information included in the operations manual is proprietary.
2. All work will be performed according to company policies and standards inherent in all position contracts, system action plans, and employee manuals, on going policy memoranda, and facilities and dress codes.
3. Client and company information will be held as strictly confidential outside the company.
4. Employees will provide staff assistance as requested; each employee may be asked from time to time to cover other areas of accountability and/or departments.
5. Employees will respect each other’s name, space, and need for concentration. Socializing and interruptions must not impede workflow.
6. Employees will have quarterly regularly scheduled meetings with their manager. Employees will also have scheduled yearly evaluations.
7. Employees are encouraged to recommend ideas for the improvement of their department and position.
8. If hired in the position of Busser, employee must be at least 16 years old. If hired in the position of Maintenance, employee must be at least 18 years old.
9. Employee must be able to work A.M./P.M. shift and number of hours as specified by management.
10. Employees must wear hair above collar length.
11. Employee must be able to speak, understand, read, and write in the English language.
12. Must have a friendly and upbeat personality and good personal hygiene.
13. Must answer telephone or intercom promptly with a friendly and courteous manner.
14. Employee may be required to stock and maintain an inventory of items needed in food and beverage serving, bar drink preparation and those items kept for sale at the front cashier station. Also, employee may be required to record sales and waste of food items and beverages.
15. Employee must maintain a clean and neat work area at all times by performing assigned cleaning tasks specific to the position as discussed with the immediate supervisor.
16. Employee may be required to accurately complete assigned paperwork as required by a specific person.
17. If hired in the position of Busser or Maintenance, employee will clear tables of dishes and silverware, reset table for next customers, will scrub, sweep and otherwise maintain clean floor areas in the restaurant and will be responsible for taking the trash out to the dumpster as needed.

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