Nature of Job

Serve as subject matter expert (SME) for all-things accounting and billing. Collaborate with relevant stakeholders to understand and document current needs, practices, challenges, and processes. Create user stories and detailed requirements with an overall goal of creating an outstanding user experience. Maintain a detailed user story backlog and actively support the delivery process in all phases as needed; from creation of initial requirements, daily collaboration with delivery teams, assisting with the QA testing effort, to post-release verification. Serve as the primary resource for core systems project replacements and future upgrades; serve as a resource for others in the organization.

Duties and Responsibilities

• Ensure maximum business value is consistently reflected in a well-maintained product backlog.
• Responsible for understanding the technical and business side of the product release.
• Provide the development team with consistent product vision and actionable sprint goals.
• Collaborate with stakeholders to understand business vision; ensure that the delivery team understands the vision for the product and is focused on the right things.
• Lead information-gathering sessions and focus groups with departments, stakeholders and end users and work to ensure that all stakeholders are aligned at each stage of the development lifecycle.
• Build and maintain effective working relationships with stakeholders.
• Assist in product research and business analysis as needed.
• Develop and present concise user stories to the development team.
• Work with the Scrum Master and development team to manage pace of delivery.
• Organize and participate in Agile planning and release meetings.
• Perform other duties as assigned by the manager.

• Bachelor’s degree in accounting, finance or related discipline preferred.
• One to three years’ experience in business and/or project delivery preferred – or relevant work experience using agile project delivery methodologies.
• Experience in or ability to learn Property and Casualty insurance principles – specifically accounting and billing practices, procedures, and requirements.
• Working knowledge of accounting & billing-specific technologies and technical concepts.
• Experience with Agile frameworks and project tracking software such as JIRA.
• Ability to effectively manage a range of tasks and initiatives in an environment with shifting priorities.
• Ability to build and maintain collaborative relationships - interact professionally with individuals at all levels internally and externally.
• Ability to understand, explain and translate both business and IT terminology, perspectives, and goals.
• Excellent written and verbal communication skills.
• Commitment to company values of customer service.
• Ability to perform the essential functions of the job with or without reasonable accommodation.