Branch Warehouse Supervisor

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Branch Warehouse Supervisor to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and six distribution centers throughout North America resulting in over $3 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

As a member of the Company Stores team, the Branch Warehouse Supervisor is responsible for directing the activities of the branch warehouse associates in receiving, inbound PO reconciliation, inventory control, cycle counting, picking, packing, shipping, customer deliveries, fleet management and other warehouse operations to ensure that customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment.

Position responsibilities:

• Builds a cohesive and productive team through collaboration, inclusion and teamwork that fosters the desired culture that Johnstone Supply promotes.
• Ensures customers receive the Right Product at the Right Time and in the Right Condition by monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; answering questions related to the Shipping department; coordinating emergency or unusual shipments with truck lines; and ensuring Distribution standard operating procedures are followed.
• Ensures a safe work environment by observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean as you work process; and participating as a permanent member of the Safety Committee.
• Maintains department staff by conducting interviews in the hiring process and making recommendations; overseeing the training of new employees and cross training of existing employees; coaching, counseling, and disciplining employees as necessary; and conducting mid-year progress performance reviews as well as annual performance reviews.
• Ensures that Branch Warehouse associates have the appropriate training support to be successful in their individual roles and provides on-going coaching and professional development.
• Communicate daily warehouse staffing with branch leadership and makes recommendations for handling volume of work.
• Maintain branch security through lock up procedure and securing building at days end.
• Maintains equipment servicing including daily equipment checks, battery watering procedures are followed and ensures that all necessary equipment repairs are made timely.
• Ensures that all lift equipment drivers are tested and certified on the machinery prior to issuing use approval.
• Checking shipping documents for accuracy; answering questions related to the outbound department; coordinating emergency or unusual shipments with delivery services.
• Works closely with the facility and/or department trainer – reviewing discrepancies, identifying training needs of staff, and issuing timely follow up with associates.
• Checking shipping documents for accuracy; answering questions related to the Shipping department; coordinating emergency or unusual shipments with truck lines.
• Works closely with the facility and/or department trainer – reviewing discrepancies, identifying training needs of staff, and issuing timely follow up with associates.
• Supervise inventory control personnel to ensure compliance to cycle counts and inventory procedures.
• Assist in maintaining accurate inventory counts by performing daily cycle counts of locations and parts; monitoring put-away activities; monitoring and maintaining data consistency between databases; and research inventory discrepancies found during picking.
• Supervise and/or perform system adjustments based on cycle counts, short picks, or inventory audits.
• Assist in resolving receiving exceptions and discrepancies by working with receiving processors and Supervisors to research inbound receipt problems; serving as liaison between the DC and Corporate Office in determining how to handle discrepancies; and monitoring problem receipts to ensure Return Authorizations are received in a timely manner.
• Assist in ensuring established receiving best practices are utilized by rotating between jobs and working with co-workers to determine processes being used; providing coaching or training when inventory errors exist; and leading meetings to improve processes or communicate issues in the area of Inventory Control.
• Will occasionally provide backup leadership support to the branch manager and counter staff.
• Occasional and seasonal weekend work hours based on business needs.

Position requirements:

• High school diploma or general education degree (G.E.D.); at least three years related experience and/or training; or equivalent combination of education and experience. Bachelor’s Degree highly preferred.

Process Knowledge, Skills, and Abilities:

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Ability to develop efficient work procedures.
• Ability to complete paperwork and necessary documentation.
• Ability to work with others in a team-based environment.
• Ability to lead others in meeting Company goals and standards.
• Desire to support and meet the needs of customers, other employees, and the Company as a whole.
• Knowledge of aspects related to the shipping of products in the industry.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Communication Skills:

• Ability to listen to others to identify concerns and needs.
• Ability to communicate with others in order to influence attitudes and actions.
• Skill in facilitating open lines of communication.
• Ability to communicate information across different individuals, departments, and external parties.

Leadership Skills:

• Knowledge of human resource management principles, including hiring, training, and orienting, coaching, and evaluating employees as well as providing discipline when necessary.
• Ability to plan, organize, and direct the activities of subordinates.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• 
  Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

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