Whether you have experience with agricultural or lawn and garden equipment, or have a desire to learn the Ag and/or Turf industry – now is the time to join our team! This is your opportunity for a long term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 19 location John Deere dealership.

Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is looking for a Branch Aftermarket Manager to join our team in Chestertown, Maryland.

Outstanding benefits including –401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.

Advancement– Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.

Stability and reputation— Atlantic Tractor has 19 locations and over 450 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyed Top Dealers” for 2018, 2019 and 2020. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.

Employee impact– Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.

Training– We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.

Core Values – We operate under a set of core values which we call the 6P’s of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.

This is a career where you will find pride in the work you do and will have the support you need to ensure your success.

Responsibilities:

Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.

Works with Corporate Aftermarket Manager, fellow Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.

Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.

Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.

Identify and drive continuous service and parts process improvements.

Identify new opportunities and develop actionable plans to grow service and parts sales.

Identify and improve operational effectiveness of facilities mobile vehicles and other assets.

Prepares and analyzes Service department reports; uses date to help drive improvement and growth.

Manages recruiting, staffing and employee development activities for Service and Parts employees.

Resource for Service and Parts to help resolve work order issues and customer complaints.

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.

Ensure that company's reputation and image in the community is consistent with company Core Values.

Responsible for delivering high level customer experience.

Experience, Education, Skills and Knowledge:

5+ years of experience in Service and/or Parts department operations with emphasis on Service.

Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions.

Strong communication skills with customers and direct reports.

Ability to write and speak effectively to individuals and groups.

Ability to lead teams and hold people accountable.

Familiar with John Deere and competitive products.

Strong understanding of financial principles relative to Service and Parts department operations.

Ability to analyze and interpret internal reports.

Excellent customer service skills.

Ability to work extended hours and weekends as needed.