Job description

City Experiences is seeking a Captain for our Alcatraz City Cruises operation in San Francisco.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Captain operates a United States Coast Guard (USCG) inspected small passenger vessel under contract with the National Park Service between the San Francisco Waterfront, Alcatraz Island, and on adjacent routes in a manner that ensures the safety and security of the crew, enjoyment of passengers, and respect for the environment. A Captain is a vessel manager who leads, manages, supervises, and trains crew including First Officers, Deckhands and Captains. Captains plan and lead training and drills aboard vessels for emergency preparedness.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Serve as master in navigational command. Operate the vessel with due regard for proper watch standing and wheelhouse resource management standards, in accordance with the practice of good seamanship.
• Have ultimate responsibility for the safe operation of the vessel and the safety of all crew and passengers.
• Directly manage, supervise, and train first officers, deckhands, and other crewmembers in marine transportation safety, security and training.
• Train Captains in company culture, best practices and standard operating procedures.
• Participate in Marine Operations applicant interviews.
• Have authority for maintaining good order, discipline, and accountability of assigned crew members by providing supervision and direction to crew and ensuring that crew members under Captain’s supervision follow Company policies, rules, and regulations.
• Take appropriate and swift disciplinary action of crew where necessary.
• Monitor crew time and attendance for punctuality.
• Review and approve crew timesheets; promote compliance with federal, state, and local labor laws.
• Recommend and inform decisions to hire, terminate, or promote crew members.
• Conduct regular crew performance reviews and assessments; provide feedback in a timely fashion to optimize crew performance. Mentor and lead the crew.
• Regularly inspect all areas of the vessel for unsafe conditions, perform accident investigations, and make safety announcements to ensure the safety and comfort of the crew and passengers
• Regularly plan and lead watch, quarter, and station bill emergency drills per USCG regulations. Plan and lead safety meetings per Alcatraz Cruises policy to ensure efficient and safe vessel operations and the proper use of equipment during any possible onboard emergency.
• Maintain vessel operations and maintenance logs, personnel reports, and other required ship’s business records.
• Oversee transferring of pumping sewage and water.
• Supervise crewmembers to ensure the maintenance of a clean workplace (i.e., rest rooms, trash, common areas, pilot house, and gangways).
• Comply with all USCG regulations.
• Exercise strong practical working knowledge of the Navigational Rules of the Road.
• Comply with all National Park Service directives and Alcatraz Cruises policies, to ensure passengers, guests, and visitors to the Golden Gate National Recreational Area have a quality interpretive experience.
• Implement vessel safety and security plans to ensure compliance with USCG Office of Homeland Security Rules and Regulations.
• Lead by personal example of uniform appearance and grooming.
• Set a high standard of personal and professional conduct for subordinates to emulate.
• Ensure subordinates offer exceptional customer service and follow environmental practices (Respect Our Planet).
• Through personal instruction and practice, set a positive example as a team leader for crew members, to the fulfillment of Alcatraz Cruises’ policies, and the enjoyment of visitors to the Golden Gate National Recreational Area.
• Comply with and enforce established policies and procedures.
• Maintain current licenses and certifications.
• Ensure regular work attendance by crew members, in conformance with Alcatraz Cruises standards. Hold crew members accountable. Communicate that irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Ensure, upon employment, that all crewmembers fully comply with Alcatraz Cruises rules and regulations. Hold employees who violate Alcatraz Cruises rules and regulations accountable, up to and including termination of employment
• Other duties assigned

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Requirements & Qualifications:

• S. Coast Guard Inland Masters (100 ton) or equivalent
• FCC Marine Radio License
• Possess and maintain a current California driver’s license and satisfactory driving record
• Two (2) years of boat handling experience preferred but not required
• Customer service experience is helpful
• Knowledge of foreign language is helpful

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Job Type: Full-time

Pay: From $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94111: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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