Job description

Opportunity Detail

Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Reports To: A: Blood Services: Greater Alleghenies: Biomedical Volunteer Scheduling Specialist I (employee)

Responsibilities:

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process.
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment: Variable; preferred commitment 1 shift/month

Qualifications:

• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
• May be required to meet 18 or over age requirements

Development Opportunities:

• Gain valuable training and experience while providing an invaluable service to your community
• Network and meet new people
• Develop customer service skills that will last a lifetime!

Training:

• Onboarding with the American Red Cross Biomedical Dept
• Online Blood Drive Volunteer Training in EDGE

Job Type: Part-time

Shift availability:

• Day Shift (Required)

Work Location: In person

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