Specific Duties and Responsibilities:

• At the direction of the Client Services Manager, regularly staff WEAVE’s 24-hour Support & Information Line and WEAVE’s confidential online chat. Provide in-person support for individuals seeking assistance at WEAVE’s Midtown Business office during regular business hours.

• Provide crisis intervention, safety planning, advocacy, information, and appropriate referrals to all individuals calling, communicating via chat, or seeking in-person support.

• Approach each call, chat or in-person interaction in a responsive, trauma informed, client centered way; navigate any crisis presented to determine the survivor’s immediate needs and best resources, including referring to appropriate external resources if WEAVE services are not appropriate.

• Thoughtfully assess the requests and needs of each individual contacting WEAVE to determine if WEAVE services are appropriate and available; this may include conducting brief screenings for various programs or services or utilizing other tools, as directed.

• Maintain thorough, current knowledge of WEAVE programs and services, as well as other legal, medical, housing, educational and social service resources in the community available to survivors.

• Respond in a timely manner to message board submissions from WEAVE website when assigned.

• Assist with keeping WEAVE’s internal referral book current and accurate.

• Participate in staff and department meetings and trainings to stay current on best practices and resources available.

• Foster and support positive working relationships with community partners and other local agencies and organizations to provide the best network of support for victims of domestic and sexual violence.

• Successfully complete WEAVE’s 68-hour Peer Counselor Training and consistently meet ongoing continuing education requirements to maintain certification.

• Maintain thorough, current knowledge of WEAVE’s agency-wide policies and expectations and consistently adhere to said policies. Such policies include but are not limited to, policies in the employee handbook, policies and expectations regarding attendance, time off, timeliness in responding to communications, record keeping of services provided, travel, expenses and reimbursements and any other agency-wide policy.

• Other duties as assigned.

Minimum Qualifications:

• Combination of education and experience related to the job description.

• Experience working with survivors of domestic or sexual violence in a client-centered, trauma-informed, and culturally responsive way preferred.

• Ability to maintain confidentiality and be sensitive to the needs and situations of survivors of domestic and sexual violence.

• Ability to maintain professional and healthy boundaries between clients and staff.

• Provide copy of valid California driver license, have reliable transportation, and submit current proof of vehicle insurance.

• Crisis intervention, problem-solving and conflict resolution skills

• Excellent oral and written communication skills

• Ability to work both independently and as a team member.

• Ability to work evenings, weekends, overnights and holidays, as needed.

• Complete WEAVE’s (69 hour) Peer Counselor Training classroom training and counselor certification program and maintain certification (required after being hired).

• Satisfactory results from DOJ background check.

ADA Job Characteristics:

WEAVE is committed to providing inclusive, accessible, and respectful workplaces for all staff, including those with disabilities such as being in a wheelchair, Deaf or Hard of Hearing, blind or low vision or other access or functional needs.

WEAVE works to equip staff of all abilities with reasonable accommodations to perform their job functions. These can include the provision of adaptive equipment, materials in alternate formats, and flexible work schedules. Our priority is to provide ongoing, individualized accommodations to give all staff access to resources best suited to their needs. If you require an accommodation to access this job application, please send a request to mshuey@weaveinc.org

Work environment is a busy office setting in a two-story building with stairs and an elevator. May need to lift and carry up to 25 lbs., extend both arms above the head and/or reach below the waist, bend the back to retrieve items, climb stairs, or use an elevator. Employee may also need to remain in one position (i.e. sitting or standing) for an extended period of time while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent, take notes; utilize desk tools such as phones or calculators, and utilize larger office equipment such as printers and copy machines. Communicate clearly and concisely to others. Apply above average reasoning and detail as required in the accomplishment of job duties.