Job description

Someone who is a quick learner, able to multi-task and has initiative.

Applicant must have a stellar record when it comes to dependability, attention to detail, and adaptability. We are looking for someone that needs little to no supervision and has the willingness to learn.

Medical Office/Behavioral Health experience NECESSARY.

Responsibilities:

• Greets and checks in all patients reporting to the medical office in a professional, courteous and welcoming manner
• This position is responsible for accurate check-in, check-out of clients for the facility, information capture, and revenue collection per procedures
• Responsible for having a general knowledge of the mental health center in order to assist patients with questions and concerns, in accordance with policies and procedures
• Requires extensive use of the computer

Essential Responsibilities:

• Reception, Check-In, Check-out (where applicable)
• Greet and assist patients; follow appropriate patient registration/check-in policies and procedures; verify and/or update all demographic information
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, Copays, etc.
• Check-in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down; determine patient's membership/benefits according to the benefit display; create accounts as necessary
• Manage electronic in-basket; use notes function where to document activity; obtain a patient. Check referral
• Collect co-pays and fees; inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Checkout patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down
• Follow appropriate procedures when registering patients
• Initiate and complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees service codes in order to collect appropriate revenue
• Assist patients by: explaining co-pays/applicable fees
• Initiating and completion of appropriate forms as needed
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash handling and reconciliation
• Comply with all applicable cash handling policies and procedures
• Responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
• Obtain, secure, and ensure sufficient denominations to provide change
• Reconcile funds according to the policies and procedures
• Use correct procedures to document and report discrepancies

Other:

• Working towards positive operational outcomes
• Responsible for cleaning office and maintaining organized workspace
• Perform other duties as required.

Qualifications:

• Organized
• Have common sense and good time Management skills
• Must have flexibility with work schedules and locations (day, evening, and weekends), Monday thru Thursday 8:30-7:30 and Fri/Sat 9:00-3p
• Must have knowledge of basic office machines and programs
• Must be able to follow policies and procedures in detail
• Ability to read and interpret documents; write routine reports and correspondences; speak effectively before clients and staff
• Must have professional demeanor - Office attire required
• Thrives in high-pressure environment
• Office administration: 1 year Preferred
• Medical/Behavioral Health: 1 year Preferred
• High school or equivalent (Required)
• Language: Spanish: (Required)
• Schedule: Varies (Monday to Thursday 830-7:30pm and Friday and Saturday 9-3:00pm)
• MUST be willing to work some Saturdays

Work Location: Riverside, Murrieta, Hemet and Yucaipa Office Availability

• Stocking supplies
• Cleaning offices
• Sorting and sending mail
• Answering and routing phone calls
• Responsible for the cleanliness and organization of office and regular disinfecting

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Work Location: In person

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