Job description

Mercy Medical Health Center of Gulf Shores is a healthcare organization that has been providing direct access to comprehensive primary care and preventative healthcare to the community that we serve since 2021. Our values include service, respect, integrity, and quality. Our goal is to be a team that works in partnership with our community to meet the healthcare needs of our patients and families in an affordable and accessible manner.

We are seeking a Bilingual Receptionist/Medical Assistant who can answer phones and provide assistance throughout the medical office. The ideal candidate for this position will have prior experience in a medical office and will have exceptional communication skills in both English and Spanish. A successful candidate will be able to work well with a team, and work independently from a computer to enter data and answer telephones.

Responsibilities:

• Provide general information about the business.
• Answer telephones in a timely manner, act as a liaison between customers and staff and complete general clerical duties.
• Understand commonly used medical terms.
• Communicate with providers over the phone and via email.
• Room patients, obtain vital signs, pateint history, and reason for seeking care.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocol.
• Perform basic triage per specific office protocol procedures.
• Document work processes, as required.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gulf Shores, AL 36542: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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