**This is a work from home opportunity - must be located in Shreveport, LA or Rio Grande Valley, TX**

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!

As a Bilingual Technical Support Representative you will be part of our Customer Support Team that works around the clock to help and empower our users all over the world via chat, email, and phone support. Our support agents are extremely smart and slightly weird, and we’re looking to grow our team. You will be interacting with our diverse user base every single day assisting with their questions and challenges. You are a self-starter, with excellent communication skills and a knack for connecting with others. You are passionate about helping others, strive to provide extraordinary support, and flourish in a fast paced collaborative team environment. Tech-savviness is great, but more important is a willingness to grasp the ins and outs of the applicationi, a strong desire to learn new things, and comfort giving and receiving feedback. You will also assist in the process of identifying bugs, providing feedback, and improving our app. If this sounds like you, we would love to hear from you!

Responsibilities

• Engage with customers and troubleshoot issues through chat, email and phone channels

• Diagnose and troubleshoot technical issues varying in complexity and determine the appropriate course of action

• Ask customers targeted questions to quickly understand the root of the problem

• Meet internal Service Level Agreements and Key Performance Metrics

• Prioritize and manage several open issues at one time

• Properly escalate unresolved issues to appropriate internal teams

• Recognize trends with reported issues and communicate them to appropriate internal teams

• Partner and collaborate with leadership on strategic projects as needed

  
  

Requirements

• Bachelor’s degree or relevant work experience

• 3+ years of experience in a customer facing role for a SaaS technology company

• Proven work experience as exceptional technical support professional

• Ability to diagnose and troubleshoot technical issues

• Excellent problem-solving and communication skills, both written and verbal

• Ability to empathize with customers and convey confidence

• Resilient and adaptable to a dynamically changing business and product

• Self motivated and internally driven

• Trustworthy, reliable with a high level of integrity

• Customer obsessed

• Bonus points for:

  • Experience working in a remote environment

  • Familiar with helpdesk software (eg. Zendesk)

  • Background in Information Technology, Computer Science or relevant field

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.