About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

Foundever is looking for a talented Bid Manager to join our sales support team. You'll join an energized and cohesive team dedicated to winning new business by composing creative and professional proposals and sales materials for prospects and current clients.

As a member of the Bid Management team, you will work hand-in-hand with other members of the 'Sales Opportunity Win Team' on multiple new business development proposals, such as RFPs, proactive pitches, presentations, site visit coordination and experience profiles. The job of coordinating the sales effort is end-to-end, in support of the Business Development or Account Management teams, from the time a sales opportunity is at the initial stage of proposal, to the final decision result. You'll interface with many functional areas of the company in this role, potentially across multiple regions.

You Will

• Support the Sales Lead by coordinating all aspects of the proposal process, including determining assignments for proposal input, connecting with experts and teams required for the most compelling proposal, and ensuring that our response is compliant and deadlines are met.
• Assist in team processes to keep proposal content updated and to compose content for new services, products, locations and capabilities.
• Prepare global sales and site visit presentations, eliciting input from multiple presenters.
• Schedule and lead sales opportunity win team calls where strategy and differentiation are determined.
• Write and submit RFI and RFP responses on time without exception.
• Develop ongoing, positive relationships across the organization, making it clear and simple for stakeholders to deliver information to support the proposal.

You Have

• Bachelor's Degree in marketing, communications, or an appropriate field of study, or equivalent work experience.
• Minimum 2 years' experience in sales proposal writing; BPO industry a plus
• C-1 or higher level English; strong business writing skills
• Proposal writing, RFP response writing, sales collateral creation
• Proficiency in preparation of presentations, style, formatting and associated applications (PPT, Word, Adobe)
• Internal relationship building skills
• Clear comprehension of RFP documentation received
• Extremely organized with strong time-management skills
• Knowledge of contact center industry preferred
• Ability to align our messaging and services value with the prospect's business objectives and challenges

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.
Onsite and remote work at home available (depending on the market).
Growth opportunities through various development programs.
Employee discounts.
Excellent work culture.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.