The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

1. Must have outgoing, friendly personality and a cheerful accommodating disposition.
2. Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency preferred.
3. Two (2) years previous customer service experience required.
4. Two (2) years of serving in a bar or restaurant setting required.
5. Bartending experience preferred.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Other:
1. Must be able to be approved for and maintain a valid Non-Gaming license.
2. Must be able to read, write, speak and understand English.Must be able to respond to visual and aural cues.
3. 24 hour work availability is required.
4. Work nights, weekends and holidays as required.
5. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native America candidates in accordance with The Indian Preference Act (25 USC 472).The Seneca Nation of Indians and Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.